Primary Duties and Responsibilities:

  • The Cloud Operations Engineer is responsible for creating, maintaining, and automating cloud deployments.
  • Operations Engineers/DevOps will be on call and organize responses to critical infrastructure issues if they cannot be addressed easily.
  • This role will also be responsible for responding to internal cloud requests, maintain IAM, create and enforce a cloud security model.
  • This role is critical to ensuring that Covax Infrastructure is up and running for our customers to use while giving them the peace-of-mind that their data is in good hands.
  • You will be working closely with the infrastructure team to build and deploy backend services through AWS EKS and assisting in automating deployment pipelines.

Basic Functions:

  • Create and maintain cloud deployments by using the following technologies: AWS, EKS, ECR, EC2, RDS, Route53, Cloudwatch, Terraform, Ansible, Prometheus, Grafana, Python and Golang.
  • Perform assigned responsibilities in the various steps of the system development lifecycle (planning, design, development, implementation, deployment, and maintenance).
  • Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
  • Integrate new applications into legacy or existing software.
  • Provide training on maintenance and update procedures to clients who choose to take charge of their own applications.
  • Contribute to the overall development of the Development Team and of internal software applications.

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate issues that cannot be completed within agreed service levels.
  • Communicate to customers and internal management: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
  • Maintain specific knowledge of the customer and how our services relate to their business strategy and goals.
  • Develop in-depth knowledge of the product and how it relates to customer’s needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Enter all work as service or project tickets in DevOps.

Knowledge, Skills, and/or Abilities Required:

  • In-depth experience with various cloud related technologies, including: AWS, EKS, ECR, EC2, RDS, Route53, Cloudwatch, Terraform, Ansible, Prometheus, Grafana, Python & Golang.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to manage multiple priorities.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Self-motivated with the ability to work in a fast-paced environment.

Educational / Experience Recommendations:

  • BA/BS, preferably in computer science, computer/electrical engineering, software development, or a related field.
  • AWS DevOps Engineer Certification.
  • MBA/MS preferred but not required.
  • 5 years of experience in related technologies.

Pay & Benefits:

  • Salary will be commensurate with experience and ability
  • Medical, dental, vision coverage provided
  • Equity participation in the company
  • 401k
  • Bonus eligibility
  • Flexible work hours and flexible time off

If you are interested in this opportunity please email your Cover Letter and Resume to: