Cloud Operations Engineer

Primary Duties and Responsibilities:

The Cloud Operations Engineer is responsible for creating, maintaining, and automating cloud deployments.
Operations Engineers/DevOps will be on call and organize responses to critical infrastructure issues if they cannot be addressed easily.
This role will also be responsible for responding to internal cloud requests, maintain IAM, create and enforce a cloud security model.
This role is critical to ensuring that Covax Infrastructure is up and running for our customers to use while giving them the peace-of-mind that their data is in good hands.
You will be working closely with the infrastructure team to build and deploy backend services through AWS EKS and assisting in automating deployment pipelines.

Basic Functions:

Create and maintain cloud deployments by using the following technologies: AWS, EKS, ECR, EC2, RDS, Route53, Cloudwatch, Terraform, Ansible, Prometheus, Grafana, Python and Golang.
Perform assigned responsibilities in the various steps of the system development lifecycle (planning, design, development, implementation, deployment, and maintenance).
Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
Integrate new applications into legacy or existing software.
Provide training on maintenance and update procedures to clients who choose to take charge of their own applications.
Contribute to the overall development of the Development Team and of internal software applications.

Additional Duties and Responsibilities:

Improve customer service, perception, and satisfaction.
Ability to work in a team and communicate effectively.
Escalate issues that cannot be completed within agreed service levels.
Communicate to customers and internal management: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
Maintain specific knowledge of the customer and how our services relate to their business strategy and goals.
Develop in-depth knowledge of the product and how it relates to customer’s needs.
Document internal processes and procedures related to duties and responsibilities.
Enter all work as service or project tickets in DevOps.

Knowledge, Skills, and/or Abilities Required:

In-depth experience with various cloud related technologies, including: AWS, EKS, ECR, EC2, RDS, Route53, Cloudwatch, Terraform, Ansible, Prometheus, Grafana, Python & Golang.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Diagnosis skills of technical issues.
Ability to manage multiple priorities.
Technical awareness: ability to match resources to technical issues appropriately.
Self-motivated with the ability to work in a fast-paced environment.

Educational / Experience Recommendations:

BA/BS, preferably in computer science, computer/electrical engineering, software development, or a related field.
AWS DevOps Engineer Certification.
MBA/MS preferred but not required.
5 years of experience in related technologies.

Pay & Benefits:

If you are interested in this opportunity please email your Cover Letter and Resume to: jobs@covaxdata.com